Variance Review Mastery: Tracking Capacity Projections Against Reality to Refine Professional Services Delivery
Your capacity forecast for Q2 predicted 320 hours of senior consultant time. However, you actually burned 410 hours. That’s a 90-hour difference you didn’t see coming. It equals roughly two and a half weeks of work for one person. Can you explain where those 90 hours went with exact details? If you cannot, your capacity […]
The Delivery Health Checklist: Building an Uncomplicated Short List of Cadence-Driven Performance Metrics
Mid-market delivery teams generally fall into one of two camps. On one hand, the first group can rattle off their on-time delivery rate, average project margin, and client satisfaction trend without pulling up a single dashboard. On the other hand, the second group only knows they are swamped and things feel “okay-ish.” Crucially, that gap […]