Proactive Customer Management: Shifting the Team Culture from Hiding Project Risk to Flagging Discrepancies
“I didn’t want to worry you.” In fact, those five words cost more than any failure I’ve seen in fifteen years. For instance, the project lead says it after the client discovers a three-week timeline slip. Similarly, the designer uses it when rework adds 12 hours to the budget. Worst of all, the junior team […]