Where the Growth Process Lives
Process Codification, Organizational Memory, and the Repeatability of Customer Acquisition and Retention and What Artificial Intelligence Does to the Answer A research brief prepared for institute fellows and MBA faculty Over50Pros · Strategic Operations Advisory Working paper · June 2026 · Companion to “Who Owns Growth” Framing note. This is a research brief, not a […]
Who Owns Company Growth
The Person, the People, and the System Behind Marketing, Sales, and Offering Development and What Artificial Intelligence Does to the Answer A research brief prepared for institute fellows and MBA faculty Over50Pros · Strategic Operations Advisory Working paper · June 2026 Framing note. This is a research brief, not a sales document. It is written […]
Measuring How an Organization Runs
A Comparative Methodological Review of Operational-Maturity and Organizational-Assessment Instruments for Businesses, Nonprofits, and Local Government 1. Scope, method, and disclosure of interest Conflict-of-interest disclosure. This document is authored by Over50Pros, the organization that produces the OQ Score. That is a material interest, and a reader should weigh the assessment of the OQ Score accordingly. To […]
The Playbook Blueprint: How to Document Your Core Revenue Process Without Over-Engineering
There’s a paradox I see repeatedly in businesses between $500K and $5 million. The owner built the company on sales instinct, timing, relationship-building, and knowing when to push and when to wait. Because of that, they often say the same thing with confidence: “Our sales process can’t really be documented.” It can. It just hasn’t […]
Beyond the Sticky Note: Moving Your Prospect List from the Owner’s Head to a Shared CRM
I spoke with a business owner recently doing about $3 million a year. Good business. Established reputation. Fifteen years in. Strong operator. I asked him where his pipeline lived. Part of it was in his head. Part of it was on a yellow legal pad. The rest was inside a spreadsheet his office manager updated […]
The Single-Founder Sales Trap: How to Protect Calendar Time for Revenue Leadership
Every company between $500K and $5M says they want predictable growth. Most of them have a founder-shaped bottleneck instead. They fall into a Single-Founder Sales Trap and do not know how to protect calendar time for revenue leadership. The owner is still the rainmaker.Still the closer.Still the one following up on “that proposal from two […]